First identify the subscription email and workspace
According to VEED’s official help, invoices are not sent automatically after every payment. You download them directly from the account, and only the email address used to register the subscription has access. If you cannot find an invoice in your inbox, look in the account next.
Establish which paid workspace you need the document for and which email was used to subscribe. A workspace is a working area in VEED; its name also appears in the account menu. Access to videos does not by itself give you access to invoices. If a colleague took out the subscription, ask them to download the file. The instructions and message below will help.
Source for this section: VEED: How to download your invoices
Where to download an invoice in VEED
Using the account with the email used to take out the subscription, follow the help page’s instructions:
- Sign in to VEED and click your Profile picture at the top right.
- In the drop-down menu, hover over the first item, showing the Workspace name. Select the workspace whose invoice you need and open Workspace Settings.
- Open the Invoices tab in the settings window.
- Click the download button to the right of the invoice you need. According to the help page, the document downloads to your computer.
Source for this section: VEED: How to download your invoices
The English labels follow the official documentation. These instructions are based on help checked on 26 October 2026; we have not tested them in a signed-in account. If you cannot see the invoice, check both the subscription email you are signed in with and the selected workspace.
Check each paid workspace separately
If you have several workspaces on paid plans, VEED stores their invoices separately. Finding an invoice in one workspace therefore does not complete collection for the others. We recommend noting the paid workspace names, the period required and the person you can ask for each subscription’s documents beforehand.
Illustrative example: you need October documents for two separately paid workspaces, Studio and Courses. You have downloaded Studio’s invoice, but can only access videos in Courses. Pass on Studio’s document and keep the Courses invoice request open. Ask the colleague who subscribed for Courses to download it from that workspace. Studio’s invoice does not replace the missing Courses document.
Source for this section: VEED: How to download your invoices
Message to the colleague who took out the subscription
Tell the recipient which workspace and period to open and where to save the document. You can use this template:
Select the text, copy it into an email and fill in the details in square brackets.
Replace the square brackets before sending and omit unknown details. Share payment details privately only with the recipient who needs them to locate the document. You are asking for a document, not a password or a change to account access.
Pass on the original file and identify what is still missing
After downloading, open the document itself. We recommend comparing the date, amount, currency and any stated period with what you know about the payment. If a detail is missing or does not match, do not fill it in by guesswork; first clarify with your colleague which document you need.
Keep the file contents and the supplier’s document label unchanged. When saving it to the agreed location, include the workspace name and the period you located it for in your covering message. For each other paid workspace, state separately whether you have handed over its document or who you have asked to find it.
If you still do not have an invoice, give a precise status, for example: “Courses, October: invoice missing; download requested from the colleague who took out the subscription.” The recipient can then see what is ready to take over and what still needs resolving.
Source for this section: VEED: How to download your invoices
The official VEED help linked below is the source for the procedure and access conditions. The file checks, illustrative example and request template are editorial recommendations for collecting and passing on documents.