Look for a paid Sanity project's invoice in the organization that pays for it. Have the project name and ID, the required period and the payment date, amount and currency ready. These details help identify the right document when you work across several projects or organizations.
Choose the organization in Manage and open Billing
Sign in to Sanity Manage. In Select project or organization, choose the organization that contains the paid project and open its Billing tab. Sanity's official FAQ says you can view previous invoices there and download them as PDFs.
Choose the organization rather than just the project whose content you edit. Sanity describes the organization as the place for payment details for one or more projects. Its name alone does not establish which business is named as the customer on an invoice. Check the document itself.
Find the invoice for the required period and download the original PDF. If some invoices are missing from the list, the FAQ suggests trying Open Customer Portal for recent invoices. This is another place to check, not a guarantee of a complete history. If the PDF is still missing, record it as outstanding.
A project administrator may not have billing access
Sanity's documentation explicitly separates project roles from billing access. Even being a project administrator does not grant it. Contact the organization's existing Administrator or the person with the Billing manager role in that organization.
If you cannot see the organization or its billing, ask that person for the specific PDF. Requesting a PDF does not require changing roles, moving the project or changing the payment method. Send enough detail to distinguish it from invoices for other projects or months; use the message below.
One invoice can cover two different periods
The payment date and usage month need not match. In Plans and payments, Sanity describes monthly plans billed in advance: an organization's projects are invoiced together at the start of the month, with any overage from the previous month added.
When looking for September usage, therefore check the relevant October invoice too. It may include September overage alongside the October plan. Read the periods beside the line items in the actual PDF; do not assume every invoice contains both or that an individually negotiated contract works the same way.
Fictional example: two projects in two organizations
This is a fictional walkthrough, not a real customer story or a test in a signed-in account. Petra can edit both Katalog and Magazín. She needs the invoice for an October payment for Katalog, which belongs to Studio Sever. Magazín belongs to Redakce Jih. Working on both projects does not determine where she should download the invoice.
Petra notes the payment date, amount and currency, and Katalog's project ID. In Manage she chooses Studio Sever and opens Billing. If the recent invoice is missing, she also checks Open Customer Portal or asks the organization's existing billing administrator for the PDF.
Fictional successful outcome: the PDF matches the purchase in Studio Sever. Petra has checked the customer, document identifier, total amount and currency. She reads the October plan period and the September period for any extra usage beside the line items, and reports them separately at handover. She does not label all usage by the October payment date alone.
Fictional unresolved outcome: Petra finds only a Redakce Jih invoice or the project's current usage overview. Neither confirms the required invoice. She records “PDF missing for Studio Sever / Katalog for the October payment; billing administrator contacted” and keeps the request open. She does not substitute another organization's document or an editor screenshot.
A message to the person managing billing
Send the request to the relevant organization's existing administrator or Billing manager. Fill in known details; mark an unknown amount, ID or period as unverified rather than guessing. State the required usage period separately from the payment date.
Please send the original Sanity invoice PDF for organization [organization name], project [project name and ID]. Required invoice / plan period: [period or unverified]. Required usage period: [period, if relevant, or unverified]. Payment: [date], [amount and currency or unverified]. I cannot access this organization's billing / I could not find the required PDF [keep the applicable option]. I checked [Billing; Open Customer Portal if applicable; or no access]. If the recent invoice is not in Billing, please also check Open Customer Portal. Please send the PDF itself with its document identifier. If the plan and billed usage periods differ, please state both. If the document cannot be found, let me know which detail is still missing.
Open the PDF and compare the details before handover
Check that the downloaded file opens and is fully readable. Compare the customer, document number or other identifier, total amount, currency and line-item periods with the purchase you are tracing. Pay particular attention to the plan period and any extra usage. This establishes whether you have the required document; it does not assess its tax validity or confirm payment.
Hand over the original PDF with the organization name, project, document identifier and clarification of the periods. An organization may pay for several projects, so do not automatically attribute the full total to the one you are tracing. Ask the billing administrator for clarification if the document does not make the connection clear.
If the customer, currency or period differs, note the mismatch and ask the same contact to check it. Do not edit the PDF to make it match. If the purchase is actually billed through a marketplace or an individual contract, use that purchase's records and billing contact; this guide covers the direct route through Sanity Billing.
This procedure is based on Sanity's public FAQ and documentation checked on 17 October 2026. We had no access to private billing or an actual customer invoice.