Start with the account that paid
Before searching for the document, check how the subscription was purchased and which account paid. For an individual subscription, use that account. For a team subscription, you need access to billing management; team membership alone does not give you access to invoices.
This guide covers subscriptions billed through cursor.com. If you purchased through another channel, such as an app store, check the purchase confirmation to identify who processed the payment. That channel is outside this guide; do not assume the Stripe route applies.
| Your situation | Where to go next |
|---|---|
| Individual subscription paid through cursor.com | Open billing in the relevant account and download the PDF. |
| You administer Teams or Enterprise billing | Open the relevant team’s billing and find the document. |
| Teams or Enterprise member without an admin role | Ask an existing admin for the PDF; Cursor says only admins can access invoices. |
| The subscription ended and subscription controls disappeared | Ask support for copies covering a specific date range. |
| Billing is accessible, but the invoice is missing | Gather the details needed to identify it and contact support. |
If you can access billing: download the right document
- Sign in to the account associated with the payment and open dashboard → billing.
- Choose Invoices, or use Manage in Stripe and the billing history.
- Select the invoice matching the payment and download its PDF.
- Open the file. We recommend comparing the account or company, period, amount and invoice identifier shown with the payment you are investigating. Work with the details actually present on the document.
Usage information may help you find your bearings, but completing the search requires a specific issued document. If the PDF does not match the payment, the search remains unresolved. Raise the discrepancy with an admin or support.
Team members: ask an admin for the PDF
According to Cursor, only admins can open Teams and Enterprise billing and invoices. If you do not have that access, ask an existing admin for the file. Ask for the PDF; you do not need to propose changes to permissions or payment details to obtain it.
Include the team and date range in your request. If you know the payment date and amount, add them to distinguish this document from other invoices. Replace the bracketed fields with your details; this is a request template, not a description of an actual account:
Select the text, copy it into an email and fill in the details in square brackets.
Leave out details you do not know. When the PDF arrives, open it and compare it with the payment, just as you would after downloading it yourself.
The subscription ended or an invoice is missing
Cursor’s documentation says subscription controls disappear once a subscription lapses. If that prevents you from reaching your invoices, ask support for copies covering a specific date range; the documentation provides for this option.
For a missing invoice, contact support while signed in. The official invoice guide recommends providing your account email, the required date range, any visible invoice IDs and the relevant team or workspace.
You can prepare your request using this template:
Select the text, copy it into an email and fill in the details in square brackets.
Keep the applicable situation and remove empty fields. We recommend adding the payment date and amount to help identify it; these are not mandatory fields listed in the support guide. Until the PDF arrives, the search is still open. Once it arrives, compare it with the payment and resolve any mismatch.
When the search is complete
You are done when you have the original PDF and have checked that it belongs to the payment in question. If you are waiting for an admin or support, note the account, team and date range you included in the request. You will then have the details ready for a follow-up.
Sources and scope of this guide
This procedure is based on official Cursor documentation checked on 13 October 2026: Invoices and Billing. We retain the documented labels Invoices and Manage in Stripe. Access to an actual paid account was not tested. This guide covers obtaining the document; it does not assess its tax or legal use.