Choose the ad account, not just the business Page
On a computer, open Billing & payments and choose the correct ad account under Accounts. A Facebook Page or Instagram profile name is not enough: a business may use several ad accounts, and Page access does not establish access to billing documents.
Meta requires full control of an ad account in a business portfolio, or admin permission when access is managed in Ads Manager. If you do not have it, ask the person who manages billing for the specific files rather than requesting broader access just to download them.
Source for this section: Meta: download advertising payment receipts
One payment or a whole period
Choose Payment activity on the left, set the date range and find the transaction. Use Download in the Action column. Open the file and compare the amount and account with the charge you are looking for. Meta documents this web route for desktop computers.
For a whole period, open the Download menu. Download all transactions (PDF) produces one receipt covering the selected date range; Download report offers a PDF or CSV report. Choose the document you need, not just any export that contains the same amount.
Only have a charge on a card statement? In Payment activity, choose Reference number, enter the ad charge reference from the statement and use Search. Then download the receipt for the matching transaction.
Source for this section: Meta: download advertising payment receipts
Agreed monthly invoices have their own list
If you have approved monthly invoicing through a Meta credit line, open Billing & payments → Invoices. Choose Invoices in the dropdown, set the period and use the download icon for a specific invoice. Download all supports a batch download and grouping options.
This route requires full control of the business portfolio, access to manage finance and monthly invoicing set as the payment method. If you pay by card or another ordinary method, do not start by looking for a monthly invoice your setup may not issue.
Source for this section: Meta: view and download monthly invoices
If a file is missing or the details are wrong
Check the account and date filter first. Then send the administrator the missing payment's date, amount and reference. Hypothetical example: you have three card charges for a month but documents for only two. Ask for the receipt for the remaining charge; another campaign performance report will not resolve it.
Meta says changes to billing details apply to future receipts. Do not edit an issued document yourself; explain the discrepancy to the administrator or support and your accountant. Check the customer details and open the actual file before handing it over.
Source for this section: Meta: download advertising payment receipts