Web Pro and Max: open the invoice in your personal account
In Claude, open Settings → Billing → Invoices and select View for the relevant invoice. Anthropic also sends invoices by email. If a document is missing, check the account used to buy the subscription and the corresponding message in your mailbox.
Anthropic: paid plan billing →
This route covers web purchases. For subscriptions paid through Apple or Google, use that store’s history. The English interface labels in this guide follow the official help; translated interface labels have not been independently verified.
Team: the organisation owner downloads the document
The organisation owner opens Organization settings → Billing → Invoices, selects View for the invoice and uses Download invoice in Stripe. Configured billing email recipients also receive invoices.
If you are a team member and cannot see this area, ask the owner for the specific invoice and period. You need not take over their permissions for one document. A Team organisation owner and Console Admin or Billing are different roles; access to one environment does not establish access to the other.
Apple and Google: use the purchasing account
For an Apple purchase, open reportaproblem.apple.com and sign in with the Apple Account used to pay. You can search the history by amount. If the result does not match your statement, check another purchasing account or whether several purchases were combined into one charge.
On the Google Play website, open your profile → Payments & subscriptions → Budget & Order history. Order confirmations go to the Google Account used to purchase. Google’s payments centre also offers Activity and Subscriptions & services.
Order history helps identify the purchase and available record. It does not guarantee a document that meets local tax invoice requirements. Save the available original under its actual document type; do not rename a payment receipt as an invoice.
When a document is missing
Once you receive the original, match the service, account or organisation, date or period and document type to your request. Add the file location to your working record; keep any specific outstanding request open. Do not send passwords or API keys.