Look at the specific reason
Open the unclear item and its original PDF. Check the customer details and purchase context. If the document contains an error, resolve it with the supplier; do not rewrite details merely to match the expected company.
- Read why the document is waiting.
- Confirm the invoice, exclude an irrelevant document or mark a personal purchase.
- Choose the correct company if you can identify it.
- Decide separately whether to prepare a rule for similar cases.
Confirm the scope of the future rule
A correction may apply only to this document. For a future rule, review examples and possible conflicts. The same supplier can invoice several companies.
Confirming a rule should not bypass ordinary checks of the recipient, quota and handover eligibility. If you do not know how to classify a document, leave it to resolve; known prepared items can continue.