Read the reason for the particular handover
An incorrect or rejected address needs a different step from a temporary provider error. In a split package, some parts may have been sent successfully while others are still waiting.
- Open the affected handover and verify the company and recipient address.
- Check the status of each part and the stated reason.
- Correct the settings or use the offered continuation appropriate to the error.
- After resuming, verify the outcome, not just that the message disappeared.
When size is the problem
A large package is split across emails. If one PDF exceeds the limit, download it and agree on another route with your accountant. HeyRup will not create a public link to it without consent.
When it is not yet clear whether the message was sent
After a connection interruption, a definite result may be temporarily unavailable. Do not blindly resend the same package. If the status remains unresolved, contact support with the handover identification and time of the problem; do not send invoice contents unless specifically needed.