Where to find the invoice and payment receipt

According to its official help page, ElevenLabs emails copies of invoices and receipts to the account’s email address. Invoice history is also available on the website. Look for a particular purchase’s documents in that account’s mailbox or billing area.

On the website, follow these steps:

  1. Sign in to the ElevenLabs account associated with the purchase and open Subscription.
  2. Select Billing.
  3. Click View invoices.
  4. Open the relevant invoice. The help page says you can view and download both the invoice and receipt as PDFs there.

Source for this section: ElevenLabs: Where can I find my invoices?

The English labels match the documentation so you can compare them with the interface. This procedure is based on the help page checked on 13 October 2026; it has not been tested in a signed-in account.

A credit summary or audio file is not an invoice

Downloaded audio is the output of your work; a credit summary helps you check service usage. Collecting purchase documents answers a different question: which invoice and payment receipt do you have for a particular purchase?

Don’t build a replacement invoice from usage figures or create your own document for each audio file. Start with the specific purchase you need evidence for, then find its documents in the email or invoice history.

Open the file before sending it

Downloading any PDF does not mean you have found the right document. We recommend comparing the purchase details, date and amount in the file with the request you are handling. Check the period too, if one is shown. Don’t guess missing information.

Hypothetical example: a colleague asks for documents for a September purchase, but you find a file with a different date or amount. Don’t send it simply because it comes from ElevenLabs. First confirm which payment the request concerns, then select the matching document.

Name the invoice and payment receipt so the recipient can tell which file they are opening. Leave the downloaded PDFs’ contents unchanged and save them in the agreed location. If the recipient needs both documents, send each separately.

Does a colleague have account access? Ask for the specific documents

If you cannot access the relevant account, ask the person who made the purchase or already has authorised account access. Request the documents; you do not need their password. For example, you can send this message:

Select the text, copy it into an email and fill in the details in square brackets.

Fill in the square brackets before sending. Leave out unknown details and describe the purchase using what you actually know. If you find no document in either the relevant account’s email or its invoice history, keep it on your missing-documents list. Don’t attach a credit summary or audio file as a substitute.

Source: ElevenLabs: Where can I find my invoices?, checked on 13 October 2026. The file checks and message template are editorial recommendations for handing over documents.

Sources and further reading